Terms & Conditions

Terms & Conditions

  • If I pay a deposit, when is the remaining balance due?

    We will contact you when your animal is about to be processed, and ask that you pay the remaining balance at that time.

    When you place an order, we will prompt you to create a user account on our website. By logging into your account, you can review all past orders and pay any outstanding balances online, or review outstanding balances & send us a check, Email Money Transfer or cash payment.

    Look for this icon on the top right hand corner of the website to login into your account:My Account ICON

     

  • What forms of payment do you accept?

    Once you place your order on our website you can then can select Email Money Transfer, check or Paypal.

    Please note that should you choose Email Money Transfer or check as your payment method, your order will be on hold until payment is received.

    PayPal is a service that enables you to pay, send money, and accept payments by credit card or bank transfer. Simply choose PayPal when you select a payment option on this site, and you can quickly open a PayPal account if you do not already have one and add your payment method to complete your purchase.

     

  • What is your privacy policy?

    We collect personal information from our customers in the regular course of doing business. This page answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.

  • Do You Offer Refunds?

    Payments are non-refundable if you change your mind, but you can apply them as credits to buy another product, hold for a future purchase or transfer them to a friend/family member/neighbour.

  • How Can I Pick Up My Order? Do You Deliver?

    You can select your mode of pickup or delivery when you place your order. We will notify you when your order is ready, and ask that you make arrangements to pick it up within a week, using your chosen method.

    1. Pick up at farm (Free): Take a drive in the country, 15-minutes west of Saskatoon, pick up your order, and stay to tour the farm!  The other bonus is, you’ll get a chance to purchase other smaller items like honey, eggs, soap, etc. that are typically only available at the farm.
    2. Clustered delivery at a public site ($10): We announce when and where we’ll be distributing orders to customers (usually during the week, over a noon hour) and you let us know if you can make it to pick up during that time.
    3. Home delivery ($50): We’ll let you know when your order is ready, and coordinate a date and time for delivery.
  • When will my order be ready?

    That’s a good question – and unfortunately, we can’t give you an exact date. There is a host of unknown factors in raising animals – the date of their birth, when they go out to pasture, their health, how fast they grow, even their genetics and personality (is this animal a jock or a couch potato?).  Because our local craft butcher only works with a limited number of animals at a given time, we can’t predict with certainty exactly when your animal will be butchered, but the chart below will give you a ballpark idea.

    We can promise you, however, that if you place your order early, you will receive your box early. And when we are preparing to send your animal for processing, we will let you know when your box is likely to be ready. Here is the general timeline:

    Product Processed Delivered &/or Pickup
    PORK October through the beginning of November October & November
    BEEF November Early December
    LAMB November Late November through December
    CHICKEN Early September September

     

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